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PostPosted: Wed Dec 30, 2015 9:04 am 
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Wise Old Dwarf
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Joined: Sat Jun 05, 2004 3:23 pm
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Location: Brighton, UK
If you're having issues logging in right now, clear your ulthuan cookie. Due to a slight issue I have had to reprogram the cookie, and the old one will tell you you've logged in, then log you straight back out again. Clearing it appears to solve this issue.

You can click this link to clear your cookie: ucp.php?mode=delete_cookies

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 Post subject: Re: Cookie issues
PostPosted: Wed Dec 30, 2015 11:46 am 
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Green Istari

Joined: Sat Sep 13, 2008 11:26 am
Posts: 11772
Location: Otherworld
For those like me who struggle with IT, I am on Android and did this in Chrome by going into Recent Tabs, then Show Full History, then Clear Browsing Data, then leaving only the 'Cookies, site data' box ticked, then choosing Clear.

I was then able to log back into Ulthuan and remain logged in.

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 Post subject: Re: Cookie issues
PostPosted: Wed Dec 30, 2015 2:41 pm 
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Joined: Sun Aug 28, 2011 9:11 pm
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Location: Blue Ridge Mountains
Thanks! Fixed my problem.


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 Post subject: Re: Cookie issues
PostPosted: Sun Jan 03, 2016 5:36 pm 
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Took me a while to find this! Thanks.


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 Post subject: Re: Cookie issues
PostPosted: Mon Jan 04, 2016 5:12 am 
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Joined: Sun Jun 06, 2004 2:10 am
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I didn't see this, but I figured the cookies must be the issue. Perhaps making it a more visible announcement would be a good idea. And maybe a bit of a how-to guide, as I'll bet there are many who don't know how to do it.


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 Post subject: Re: Cookie issues
PostPosted: Mon Jan 04, 2016 8:09 am 
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Joined: Sun Jun 06, 2004 2:10 am
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Location: Patroling the Sea Lanes
Like maybe making it it's own forum section visible from the main page titled "how to fix your log in issues" or something like that. Activity is down enough due to GW changes already, it would be a shame to loose people due to site issues.


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 Post subject: Re: Cookie issues
PostPosted: Sun Jan 10, 2016 2:11 pm 
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Something Cool

Joined: Mon Feb 07, 2011 7:21 pm
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Location: Northern, California USA
Well I'm as computer idiot as they come but thanks for getting this cleared up. It's been a lonely week!

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 Post subject: Re: Cookie issues
PostPosted: Sun Jan 10, 2016 8:26 pm 
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Shannar, Sealord wrote:
Like maybe making it it's own forum section visible from the main page titled "how to fix your log in issues" or something like that. Activity is down enough due to GW changes already, it would be a shame to loose people due to site issues.

Yeah I think pinning this until it is fixed is a good idea.


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PostPosted: Wed Feb 10, 2016 12:39 pm 
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Wise Old Dwarf
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Location: Brighton, UK
I found that the board has a link for clearing the cookie!!

ucp.php?mode=delete_cookies

For anyone still having issues

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PostPosted: Wed Feb 10, 2016 12:51 pm 
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Well, that should make it easy.


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PostPosted: Mon Feb 15, 2016 7:57 pm 
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Joined: Tue May 26, 2009 3:13 am
Posts: 1983
Location: Illinois, USA
using the clear cookie link didn't work on ios safari browser. Not a huge deal but any advice on how to get ios fixed for this bug is welcome!

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PostPosted: Mon Feb 15, 2016 9:55 pm 
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Very Helpful Elf

Joined: Sun Jun 06, 2004 2:10 am
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Location: Patroling the Sea Lanes
I'm not an apple guy, but google told me this:

Quote:
To clear your history and cookies from Safari in iOS 8 or later, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.


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PostPosted: Mon Feb 15, 2016 10:23 pm 
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Joined: Tue May 26, 2009 3:13 am
Posts: 1983
Location: Illinois, USA
That basically is what I found too, thanks, Shannar!

These are the exact steps I followed that worked for ios cookies:

1. Open “Settings” and tap on “Safari”

2. Scroll to the bottom and tap on “Advanced”

3. Tap “Website Data”

4. Tap “Edit” in the upper right corner, then tap the red (-) minus symbol next to the individual website you wish to remove cookies from followed by the “Delete” button

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PostPosted: Sat Apr 02, 2016 12:40 pm 
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Location: Warsaw, Poland
Wow, I thought I'd never be back! :) This only works when I disable cookies entirely, as soon as I allow them I keep getting logged out again. Any ideas?

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PostPosted: Sat Apr 02, 2016 3:18 pm 
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Yeah I've had the odd recurring issue on my phone with this but it's not every time I log in. Only twice I think since the original cookie issue.


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PostPosted: Sun Apr 10, 2016 6:04 pm 
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Wise Old Dwarf
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I've made another small change that may help, and will probably log you out.

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PostPosted: Tue Apr 12, 2016 7:16 pm 
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I'm back - its a miracle! :lol: Thanks guys, this seems to have fixed it for me =D>

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PostPosted: Thu Jul 06, 2017 11:17 am 
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Not EXACTLY what this topic was meant for I'm sure, but...

Hello all, and admins in particular. It's Luna Guardian, but I am unable to access my old account due to having forgotten my password and having changed email accounts since my last visit. How would I go about regaining access to my Luna Guardian account? I feel kind of weird in this "rental" :P


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PostPosted: Fri Jul 07, 2017 6:44 am 
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Auctor Aeternitatum
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tempaccountLG wrote:
How would I go about regaining access to my Luna Guardian account?

Step one is posting here (or sending me a PM, but posting here is fine). Then, someone works some magic and you should now have an email with your new password.

If you want to change the email address attached to your account, you can do so on the user control panel, under "edit account settings"

Welcome back

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PostPosted: Fri Jul 07, 2017 7:25 am 
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A lot of the veterans coming back lately, nice to see you again! :D

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PostPosted: Fri Jul 07, 2017 7:41 am 
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Pendragon
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Location: Cold, miserable and expensive Finland
Prince of Spires wrote:
tempaccountLG wrote:
How would I go about regaining access to my Luna Guardian account?

Step one is posting here (or sending me a PM, but posting here is fine). Then, someone works some magic and you should now have an email with your new password.

If you want to change the email address attached to your account, you can do so on the user control panel, under "edit account settings"

Welcome back

I tried to find the PM option, but I couldn't do it without being more active on the forum :D

But yeah, I'm back again! Thanks for the warm welcomes :)

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